Automation is another method
Aug 21, 2024 5:00:30 GMT
Post by shiyabul on Aug 21, 2024 5:00:30 GMT
Automation is another method to optimize the employee experience. An AI-powered discovery tool can identify areas ripe for process optimization and employee training and offer actionable automation opportunities to achieve this. This not only frees up employees’ time to accomplish more productive tasks but can also help them achieve their KPIs and thus enable greater agent productivity.
SOURCEContact Center Pipeline https://lastdatabase.com/ February TAGSagent desktopagent experienceagent productivitycustomer experienceCXdesktop analyticsperformance managementQMquality managementWFAWFHWFMwork from homework-from-anywhereworkforce engagement managementworkforce management Brendan Read Brendan Read www.contactcenterpipeline.com Brendan Read is Editor-in-Chief of Contact Center Pipeline. He has been covering and working in customer service and sales and for contact center companies for most of his career. Brendan has edited and written for leading industry publications and has been an industry analyst.
He also has authored and co-authored books on contact center design, customer support, and working from home. RELATED ARTICLESMORE FROM AUTHOR Contact Center Pipeline Top Blog Posts Top Posts in June Pipeline Puzzle June Pipeline Puzzle ANSWERS:
SOURCEContact Center Pipeline https://lastdatabase.com/ February TAGSagent desktopagent experienceagent productivitycustomer experienceCXdesktop analyticsperformance managementQMquality managementWFAWFHWFMwork from homework-from-anywhereworkforce engagement managementworkforce management Brendan Read Brendan Read www.contactcenterpipeline.com Brendan Read is Editor-in-Chief of Contact Center Pipeline. He has been covering and working in customer service and sales and for contact center companies for most of his career. Brendan has edited and written for leading industry publications and has been an industry analyst.
He also has authored and co-authored books on contact center design, customer support, and working from home. RELATED ARTICLESMORE FROM AUTHOR Contact Center Pipeline Top Blog Posts Top Posts in June Pipeline Puzzle June Pipeline Puzzle ANSWERS:
